Marie Stopes SA – terms and conditions

Marie Stopes Contact Centre Terms and Conditions

Please read these Terms and Conditions carefully before contacting the Marie Stopes Contact Centre. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all callers.

 Provision of the Service

The Marie Stopes Contact Centre service is made available to clients to communicate information and to permit the customer to make bookings for service at Marie Stopes centres. The client acknowledges that where relevant Marie Stopes may refer a client or pass his/her details to other organisations/service providers who are better able to assist where necessary. Marie Stopes will obtain the client’s consent prior to sending such details to any other organisations/service providers.

 Marie Stopes Services
Please be advised that services at Marie Stopes are provided at a cost. Our agents can

advise on the costs pending location of client and the service required.

 Marie Stopes Agents

Please be advised that most Marie Stopes Contact Centre agents are NOT trained medical professionals and will not be able to offer medical consultations over the phone. However should you require assistance with a medical problem they can connect you to one of our nurses.

 Client Complaints

Marie Stopes does not guarantee to provide the Service free of faults. In the event of an unsatisfactory service or fault in the service OR any misinformation given, the client should contact Marie Stopes Head Office by telephone or via email on 021 422 4096 or info@mariestopes.org.za for further assistance

 Payment
Use of the Marie Stopes Contact Centre is free from Telkom landline number. However,

standard cellphone rates apply from all mobile networks: CellC: R1.10 p/m
MTN: R0.79 p/m
Telkom Mobile: R1.95 p/m

Telkom Sim Sonke: R0.29c p/m

Empowering women to have children by choice not chance

Marie Stopes South Africa

91 Breë Street Cape Town, 8001 South Africa

Telephone

+ 27 (0)21 4224096

Fax

+ 27 (0)21 4223927

NPO No.

BBBEE

Company No.

CNR009479 info@mariestopes.org.za

Country Director

Michelle Phillips www.mariestopes.org.za

Board of Directors

Tracey Brett
Ulla Muller
Anna Shanalingigwa

009-813

91/04592/08

Email

Website

Vodacom: R1:20 p/m

 Changes
Marie Stopes reserves the right to amend these terms and conditions at any time. All

amendments to these terms will be posted on-line.

 Intellectual property rights

All intellectual property rights) in the Marie Stopes website, information and content on the Marie Stopes website, any database operated by Marie Stopes and Software shall remain the property of Marie Stopes and shall not attempt to obtain any title to any such intellectual property rights. Any resources downloaded from the Marie Stopes website should be credited and may not be reproduced in any form or used in any other way.

 Data Protection

Marie Stopes shall comply with all applicable data protection laws in South Africa. Any information collected by the Marie Stopes Contact Centre is solely for internal use and will not be made public under any circumstances

 Operating Hours

The Marie Stopes Contact Centre is open:

Monday – Friday: 7am- 7pm

Saturday: 7am- 2pm

You can also reach the Marie Stopes Contact Centre via whatsapp on +27 62 595 2446 or through the Marie Stopes website on http://www.mariestopes.org.za/mtv-shuga-news

If you are calling from outside South Africa, you can contact the Marie Stopes Contact Centre on: +27 (0)21 681 1547. Please note you will be subject to the international calling rates stipulated by your respective service provider.

Empowering women to have children by choice not chance

Marie Stopes South Africa

91 Breë Street Cape Town, 8001 South Africa

Telephone

+ 27 (0)21 4224096

Fax

+ 27 (0)21 4223927

NPO No.

BBBEE

Company No.

CNR009479 info@mariestopes.org.za

Country Director

Michelle Phillips www.mariestopes.org.za

Board of Directors

Tracey Brett
Ulla Muller
Anna Shanalingigwa